Do I still need to purchase a new LoadXtreme Kit in case my SIM card or phone gets lost?
No. In case you bought a new SIM Card to replace your lost or stolen SIM, just register your new number by changing the mobile number assigned to your LoadXtreme Subscription Program using the PLX NEWCEL command. Please refer to SMS commands section of the online FAQs.
I used a different mobile phone when I registered for LoadXtreme Subscription Program, can I still re-register my own phone for my LoadXtreme Subscription Program?
Yes, you can. Just register your number by changing the mobile number assigned to your LoadXtreme Subscription Program using the PLX NEWCEL command. Please refer to SMS commands section of the online FAQs.
Is my Subscription Program fully transferable or inheritable?
No, your Retailership with LoadXtreme program is not transferable or inheritable.
Can I have multiple Subscription Programs under my name?
We do not allow buying of multiple Subscription Programs. LoadXtreme Subscription Program does not give additional privileges or incentives, nor does it provide special preferences to members who willfully buy multiple Subscription Programs.
What is PIK?
PIK is your numeric LoadXtreme Personal Identification Key. PIK is used for your Subscription Program account security. Please memorize your PIK or put it in a secure place. Do not divulge your PIK to anyone! We also suggest that you change your PIK on a regular basis. Maximum allowable digits for the PIK are six (6). When changing your PIK (PLX CHGPIK), you must not include spaces.
Where do I get my PIK?
Your PIK shall be provided to you by the LoadXtreme SMS registration system during your Subscription Program registration process.
I forgot my PIK. How do I retrieve it?
You need to call the LoadXtreme Customer Service department. Your PIK shall be sent to the mobile number registered in our system. Please note that a service charge may be applied to this type of request.
Can I change my PIK?
Yes, you may, and we encourage you to do so from time to time to ensure that your PIK’s confidentiality is not compromised. Please refer to Changing your PIK section of the LoadXtreme Subscription Program Guide.
Can I use other mobile phones to request changes in my account information?
Yes. But for security purposes, we suggest that you avoid doing so.
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